Refund and Returns Policy

1. No Returns on Products:

• Due to the nature of our products, which are mushroom spores, we do not accept returns. There’s no way to guarantee that the product hasn’t been contaminated or altered after leaving our facility. This policy ensures the integrity and quality of our products for all customers.

2. Refunds:

• Refunds are issued only in cases where there has been an error on our part or if the product is defective upon arrival, not due to shipping damage. We take full responsibility for our mistakes or any defects in the products we send out.

3. Shipping Issues:

• For United States Customers: If your item arrives damaged or is lost in transit, we will replace the product at no additional cost to you.
• For Overseas/International Customers: In the event of shipping damage or loss, we will issue a refund, but this will exclude the original shipping costs since these are non-recoverable. Please note, due to the complexities of international shipping, replacement of products might not be practical, thus the option for a refund.

4. Timeframe for Refund Requests:

• All requests for refunds must be made within 30 days of receipt of your product. Claims made after this period will not be eligible for refund consideration.

How to Request a Refund:

• To request a refund or report an issue, please contact our customer service team at [email protected]. Provide your order number, details of the issue, and any relevant photos or proof of damage.

Exceptions:

• Refunds or replacements do not cover misuse or mishandling of the product after delivery or issues arising from not following our guidelines or storage instructions.

Final Note:

• Our aim is to ensure customer satisfaction while maintaining the integrity of our products. If you experience any issues, we encourage you to reach out so we can assist you as best we can within the bounds of this policy.

Thank you for choosing ShopSpores.com. We value your trust and are committed to providing you with quality and service that reflects our dedication to mycology enthusiasts.